Client Relationship Executive (CRE)
Salary Based on Experience
(1 Vacancy)
JOB DESCRIPTION
We are seeking an experienced Client Relationship Executive to manage international voice and non-voice communication, especially with clients in the U.S., U.K., and other regions, ensuring client satisfaction and business growth through clear American English communication.
RESPONSIBILITIES
- Develop and maintain strong, long-lasting relationships with clients across the U.S., U.K., and other international regions.
- Manage voice and non-voice communication channels (calls, emails, chats, video conferencing) with professionalism and clarity.
- Understand client objectives and provide tailored, result-driven solutions.
- Maintain accurate and up-to-date records of client interactions, issues, and resolutions using CRM systems.
- Monitor client feedback and support trends to suggest improvements and enhance service delivery.
- Stay current with industry trends and technologies to continuously improve client engagement.
- Respond promptly and professionally to client inquiries through multiple communication channels.
- Develop strategies to boost client retention and satisfaction.
- Demonstrate flexibility in working hours while managing tasks effectively and meeting deadlines.
REQUIREMENTS
- Bachelor's degree in any discipline from a recognized institution.
- Minimum 4 years of experience in client relationship management or similar roles.
- Proven experience handling international clients.
- High proficiency in American English, both spoken and written, to ensure effective communication with global clients.
- Excellent verbal and written communication skills.
- Strong attention to detail and problem-solving abilities.
- Prior experience in the IT or technology industry is a plus.
- Capable of working independently and collaboratively.
- Proficiency in using CRM software and platforms.
Benefits
- Yearly Bonus & Increment
- Complimentary Lunch thrice a week & Breakfast on Saturdays
- Health Insurance policy
- Sick days off
- ESI & EPF benefits
- Commuting support
- Team building activities
Important: Our job offers do not require any registration fee or deposit amount. If you encounter any issues, please contact HR department at 9080404596 or [email protected] to verify any job offer. Your safety is our priority.
